This position is only available to current Smithville High School Students.  

Purpose Statement

The job of Help Desk Technician is done for the purpose/s of installing, upgrading, and configuring student and teacher workstations, laptops, and Chromebooks within the District; assisting other department staff in resolving issues; installing and maintaining technology equipment within the buildings. Summer technicians will be under the supervision of full time technology faculty.  

 

This job reports to the Director of Technology.

Other Functions

• Installs, repairs, configures and distributes student and faculty devices for use. 
• Installs, repairs, and maintains network cabling for a variety of network devices.
• Cleaning, labeling, and inventorying district devices and items for preparation for future use by staff or students. 
• Installs a variety of software applications and hardware (e.g. print drivers, scanners, etc.) for the purpose of ensuring availability for use by students and district personnel.
• Interacts with the District network (e.g. connectivity, etc.) for the purpose of installing, configuring, and troubleshooting workstations, laptops, Chromebooks, and other networked devices.
• Maintains a variety of manual and electronic files and/or records (e.g. network identification, inventory, licenses, work logs, etc.) for the purpose of documenting activities, and providing reference and audit trails.
• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
• Performs initial and/or complex software and hardware set-ups (e.g. installation, testing, configuring, imaging, etc.) for the purpose of meeting the computer processing needs of the users.
• Responds to requests from department staff and district personnel (e.g. help requests, repairs, training, upgrades, application help, technology problems, etc.) for the purpose of providing information, scheduling appointments, and/or referring to alternate resources.
• Troubleshoots complex user issues (e.g. questions about application software, connectivity issues, peripheral malfunctions, etc.) for the purpose of providing immediate assistance to users for problem resolution.
• Lifting, placing, and relocating faculty and student devices from one location to another for inventory or usage purposes.

Required Testing

Post-Offer Physical Exam